Don’t let the debtor walk all over you, but be sure to never harass or threaten a debtor over the phone or in any communications. Getting upset at a customer or arguing with them rarely breeds positive results. Most importantly, in all debt collection efforts it is incredibly important to maintain a calm and collected composure during phone calls.If necessary, have the debtor’s file on-hand so you can quickly access the information you have about the account. Don’t be caught off-guard by a debtor’s response do your homework and know all the info about the past-due invoice you are collecting on. If you can stay a step ahead of them, it is much easier to fend off excuses and get a payment faster. Try to think ahead and anticipate how the debtor will react to what you tell them.By finding out the reasons they haven’t been paying, it will be far easier to come to a payment agreement that works for both sides and, more importantly, the debtor can realistically agree to pay. If you demand without relenting, customers may begin promising payments they can’t afford just to get you off the line and stall you another week. Don’t simply force them into promising payments.Be specific about the bills that are late and try to get to the bottom of why the customer isn’t paying. Wasting time with small talk or beating around the bush will only annoy the debtor and gives them the opportunity to distract you from the purpose of your call. If you are a debt collector with a collection agency, say so. Explain exactly why you’re calling and let them know that the bill is important and should be among their top priorities.It is very easy for a debtor to misplace a letter or simply throw it in the trash, and if they are receiving multiple emails each day they may simply never see it in their inbox. While demand letters and emails are certainly useful in debt collection efforts, the telephone should be used as the primary mode of contact between collector and debtor.Either way, here are some tips to help improve your collection success: However, when a customer is delinquent often enough to warrant ending future business ties with them, a more aggressive collection effort can be employed. In some cases, maintaining a positive relationship with the customer is desirable, and more care should be put into the collection approach used. When trying to recover unpaid bills from customers, it is very important to ensure the approach taken in your debt collection effort is neither too aggressive nor overly-lenient.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |